Refund policy
Benefit from a free return to France within 30 days. ARTHUR does not cover the cost of return outside mainland France.
METROPOLITAN FRANCE :
Arthur products can be returned free of charge within 30 working days.
For all exchange or refund requests, make sure that the items are intact, in their original packaging with the labels attached to the product. Please have your order number AR-00000 or your tracking number ready
1 - Click on the link: ONLINE RETURN SERVICE
2 - Once you have made your declaration, you will receive your return label by email. Print it out and stick it on your parcel, which must be securely closed.
3 - Send your parcel back to us by La Poste or Relais Colis and keep your proof of deposit.
Once your return is received, the returned products will be exchanged or refunded within 14 working days.
RETURN TO LETTERBOX
Drop your parcel in your letterbox. Follow these steps:
1 - Go to: https://www.laposte.fr/particulier/retourbal/formulaire
2 - Fill in your 13-character parcel number, starting with "8R...". This number is located on the return label under the first barcode.
3 - Place your parcel in your letterbox to be collected the following day.
EUROPE / DOM TOM / INTERNATIONAL :
For all exchange or refund requests, simply return your item in a securely sealed package, along with your full contact details to the following address:
2JDL SAS - INTERNET RETURN
176 rue d'Estienne d'Orves
CS 30046
92702 Colombes Cedex (France)
Once your return has been received, the returned products will be exchanged or refunded within 14 working days.
ARTHUR does not cover the cost of returns outside of metropolitan France.
METROPOLITAN FRANCE :
Arthur products can be returned free of charge within 30 working days.
For all exchange or refund requests, make sure that the items are intact, in their original packaging with the labels attached to the product. Please have your order number AR-00000 or your tracking number ready
1 - Click on the link: ONLINE RETURN SERVICE
2 - Once you have made your declaration, you will receive your return label by email. Print it out and stick it on your parcel, which must be securely closed.
3 - Send your parcel back to us by La Poste or Relais Colis and keep your proof of deposit.
Once your return is received, the returned products will be exchanged or refunded within 14 working days.
RETURN TO LETTERBOX
Drop your parcel in your letterbox. Follow these steps:
1 - Go to: https://www.laposte.fr/particulier/retourbal/formulaire
2 - Fill in your 13-character parcel number, starting with "8R...". This number is located on the return label under the first barcode.
3 - Place your parcel in your letterbox to be collected the following day.
EUROPE / DOM TOM / INTERNATIONAL :
For all exchange or refund requests, simply return your item in a securely sealed package, along with your full contact details to the following address:
2JDL SAS - INTERNET RETURN
176 rue d'Estienne d'Orves
CS 30046
92702 Colombes Cedex (France)
Once your return has been received, the returned products will be exchanged or refunded within 14 working days.
ARTHUR does not cover the cost of returns outside of metropolitan France.
